Director, Content Operations

#WeAreParamount on a mission to unleash the power of content… you in?
We’ve got the brands, we’ve got the stars, we’ve got the power to achieve our mission to entertain the planet – now all we’re missing is… YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter – both for our audiences and our employees – and aim to leave a positive mark on culture.

Overview:

The Pluto TV Content Operations team intakes, prepares, and publishes every title on our streaming service. We are a global team, based in the US, South America, and Europe. Each year we support twelve regional instances and tens of thousands of assets for hundreds of partners!

We are seeking a Director, Content Operations to guide our US content workflows and team. This role is a true team leader! You will be based in the United States. You will build a skilled, accountable team that keeps growing. You will also be our main voice with partners and teams.

You will own the US content pipeline: partner onboarding, ingestion, QC, metadata, packaging, and publishing. Every title ships on schedule, to spec, and at the highest quality! You will also scale the team wisely: developing talent, refining processes, and managing capacity. That way we handle more volume at the same quality and speed.

Operational excellence is the standard you set and keep. That means a pipeline that runs smoothly at scale, partners who get clear guidance, and a team energized by finding better ways to work. The ideal candidate pairs a talent for growing people with deep technical skill. You love to invent and automate, using cloud tools and data to build operations that scale.

You will work closely with Content Partnerships, Programming, Product, Marketing, and Pluto TV Streaming Operations. You will keep improving the Pluto TV viewer experience. You will also align with our International Content Operations leads in Europe and South America. That keeps global standards, best practices, and one way of working.

Responsibilities:

Content Delivery & Operational Workflow Leadership

• Oversee the U.S. content operations production workflow, including onboarding, asset delivery, QC, metadata, artwork, closed captions, audio, ad-break structure, and final publishing. 
• Partner with Programming and Content Partnerships to ensure content scheduling, delivery forecasts, and launch timelines are aligned with platform and partner expectations. 
• Maintain deep expertise in Pluto TV’s evolving deliverable specifications (video, audio, captions, artwork, metadata, UUID’s, ad markers, localization assets etc.). 
• Support localization pipelines and delivery of multi-language assets across global markets. 
• Document, maintain, and continuously refine operational workflows, SLAs, SOPs, and cross-functional 
  communication processes. 

Team Leadership & Performance Management 

• Coach and grow a skilled team with clear goals.
• Plan capacity, coverage, and top tasks.
• Build a good culture that adapts fast.

Partner & Vendor Management 

• Manage daily communication with content partners, labs and preferred vendors. 
• Oversee vendor bidding, cost analysis, rate negotiations, and operational performance reviews. 
• Ensure partner expectations are met regarding deadlines, technical requirements, and quality standards. 

Cross-Regional Collaboration

• Align U.S. Operations with LatAm/Brazil/Canada and European Content Operations leads on standards, tooling, vendor usage, quality baselines, and global workflows. 
• Drive consistency across regions while supporting local market nuances (content regulations, ratings practices, localization requirements, etc.). 
• Participate in global operations meetings and task forces supporting Paramount’s shared streaming infrastructure. 

Operational Analytics & KPI’s 

• Track KPIs for output, quality, pace, and partner trust.
• Build forecasts, budget plans, and staffing plans, and help fix supply chain gaps.
  
  

Technology, Tooling & Systems Expertise 

• Maintain proficiency with MAM/CMS tools, cloud-based infrastructures and delivery systems, and automated ingestion workflows (S3, FTP, API, JSON/XML/MRSS feed ingestion). 
• Partner with Content Systems Product and Engineering to define features that enhance Pluto TV’s content supply chain, automation capabilities, and operational observability. 
• Ensure operational requirements are represented in tooling roadmaps and platform updates.
  
  

Compliance & Standards 

• Follow FCC and platform rules for captions, access, and children's content.
• Keep up with U.S. and global content rules, ad limits, and ratings.

Basic Qualifications:

• 7+ years in streaming operations, or content supply-chain management. 
• Leadership experience managing a team of 10+ members.
• Strong understanding of digital video encoding, UHD, HDR Dolby Vision and acceptance workflows.
• Experience in defining content systems requirements and working within MAM and CMS’s and scheduling systems. 
• Experience in managing content compliance elements (Closed Captions & Audio Description) and regional regulatory 
  requirements. 
• Experience with JSON schema’s, XML and Content Metadata formats. 
• Expertise in operational documentation, workflow design, and project management. 
• Experience managing vendors, negotiating rates, and evaluating performance. 
• Proficiency in MS Office, Google Workspace, and industry-standard media operations tools. 
• Exceptional communication, problem-solving, and organizational skills. 

Additional Qualifications:

• Bachelor’s degree in TV/Film, Media Operations, Digital Production, or related field. 
• Experience in FAST, AVOD, SVOD, or other streaming environments. 
• Familiarity with global content operations and regional compliance considerations. 
• Experience in highly matrixed organizations supporting multiple brands or geographies.

Paramount Skydance Corporation (NASDAQ: PSKY) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, and Pluto TV, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.

ADDITIONAL INFORMATION

Hiring Salary Range: $111,000.00 - 145,000.00. 

The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.  The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable,  as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is bonus eligible.  

• Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here: https://www.paramount.com/careers/benefits
• Generous paid time off.
• An exciting and fulfilling opportunity to be part of one of Paramount’s most dynamic teams.
• Opportunities for both on-site and virtual engagement events.
• Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
• Explore life at Paramount: https://www.paramount.com/careers/life-at-paramount

Paramount is an equal opportunity employer (EOE) including disability/vet.

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to paramountaccommodations@paramount.com. Only messages left for this purpose will be returned.