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Sr Manager, Video Service Quality Operations

26516

Burbank, CA, US, 91505 New York, NY, US, 10036

Technology
Burbank
Full-Time
Hybrid


Paramount+, a direct-to-consumer digital subscription video on-demand and live streaming service from Paramount Global, combines live sports, breaking news, and a mountain of entertainment. The premium streaming service features an expansive library of original series, hit shows and popular movies across every genre from world-renowned brands and production studios, including BET, CBS, Comedy Central, MTV, Nickelodeon, Paramount Pictures and the Smithsonian Channel. The service is also the streaming home to unmatched sports programming, including every CBS Sports event, from golf to football to basketball and more, plus exclusive streaming rights for major sports properties, including some of the world’s biggest and most popular soccer leagues. Paramount+ also enables subscribers to stream local CBS stations live across the U.S. in addition to the ability to stream Paramount Streaming’s other live channels: CBSN for 24/7 news, CBS Sports HQ for sports news and analysis, and ET Live for entertainment coverage.

Division Overview


The Video Operations and Streaming team is responsible for supporting the release of video delivery and architecture of VOD and Live content streamed on over 18 platforms for Paramount+.


Role Details


We are seeking an expert operations manager to join our team. The role requires experience with video QOS monitoring systems and QOS data analysis. Does this seem like something you are interested in?


Your Day-to-Day

 

  • Analyze collected QOS data across various collection time periods
  • Identify anomalies and trends in QOS data
  • Build and present video health reports to Paramount+ stakeholders
  • Advise cross team quality task forces to build action plans to address video service quality issues
  • Track impact of actions on streaming QOS KPIs
  • Guide investigations of customer reported streaming issues

 

Qualifications


What you bring to the team

 

  • Minimum 3-4 years experience in media and/or streaming.
  • Minimum one (1) year proven experience in streaming. Deep understanding of video streaming KPI’s and their impact on user experience
  • BS Degree in Communications or related field and/or equivalent work experience.
  • At least 1 year management experience.
  • Experience with Conviva, New Relic, Grafana, ELK!
  • Ability to analyze data, form hypotheses, develop tests and draw conclusions
  • Strong presentation/interpersonal skills!
  • Familiarity with end to end components of video streaming delivery systems
  • We collect network traffic from various platforms
  • Ability to debug ad server integrations and client side issues.
  • Bash or Python scripting experience
  • Experience building automation tests for mobile and html5 devices (Witbe, Selenium, or similar toolset…)
  • Utilize REST APi to store metrics and query data
  • Experience with real time log streaming systems

 

ADDITIONAL INFORMATION

 

 

Hiring Salary Range: $100,000.00 - 130,000.00. 

 

The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.  The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable,  as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is bonus eligible.  

 

https://www.paramount.com/careers/benefits

 

Paramount is an equal opportunity employer (EOE) including disability/vet.

 

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned.

Paramount believes in creating environments that allow our primary focus to remain on providing entertainment, education and information to our millions of viewers around the world. As part of this commitment to health and safety, Paramount requires COVID-19 vaccines for current U.S. employees, including all newly hired employees, subject to applicable law. Union employees are subject to the agreement reached between the Company and the applicable Union.


Nearest Major Market: Los Angeles