Desktop Support Engineer


London, GB, NW1 8TT





Is this the role for you?


The Desktop Services Engineer will be working as a member the UK based desktop team performing 1st/2nd line support for the workstation and application environment including the relevant infrastructure.  This includes Workstation / application builds and deployment including workstation related projects to the business.


What will you be doing?


  • Ownership of Incident & Problem management requests relating to the workstation environments
  • Working on projects and tasks as directed by the Desktop Operations Senior Manager, meeting the required standards and expectations to the business
  • Working with the Desktop team on tuning the Workstation environment according to the business needs
  • Working to ensure Workstation Integrity is always maintained and Performance issues are quickly addressed
  • Support and Maintaining Application packaging and deployment
  • Handling day-to-day workstation 1ST & 2ND line support enquires
  • keeping the central Desktop documentation repository for all Desktop staff to access up to date with relevant changes
  • Assisting the team lead in the diagnosis of inconsistencies relating to workstation and Business and Application issues
  • Working to ensure support expectations are met whilst promoting good customer service
  • Assist in developing opportunities for improving service and product delivery for workstation requirements
  • Embrace the ‘’One Paramount’ approach and encourage collaboration and team working
  • Be an ambassador for all Paramount channels, internally and externally
  • Adopt and promote the Paramount values and support a culture of inclusion



What are we looking for?


  • Complete understanding of workstation operating systems including Microsoft and Apple
  • Experience of providing application support to standard workstation products
  • Technical experience of Microsoft infrastructure applications (Active Directory, Group Policy, SCCM & Jamf)
  • Must understand the value and potential of technology in business.  Must also understand process and workflow
  • Experience of call logging and reporting systems
  •  Good understanding of IT within a media business
  •  Good understanding of the ITIL foundation


Minimum Language Requirement



  • Good written and spoken English and an ability to communicate with technical and business staff at all levels


Innate Abilities




  • Excellent Communicator
  • Attentive Listener
  • Analytical minded
  • Creative Problem Solver
  • Attentive and Diplomatic Listener; particularly when dealing with clients
  • Able to explain Technical concepts to non-Technical people




  • Microsoft Qualification – MSTS / MCP
  • Able to work independently and set own priorities
  • Fosters an enthusiastic, creative, "can do" attitude






Unleash your potential in a place you belong! 
At Paramount in London, we have an iconic portfolio of brands, like Paramount, MTV, Nickelodeon, Channel 5, Comedy Central and many more, reaching more than 3.8 billion subscribers in 180+ countries and territories, via more than 200 locally programmed and operated TV channels and more than 550 digital media and mobile TV properties,  in 40 languages.  
Come and join a culture where content, people and ideas merge. An exciting and open place where your talents can truly thrive and where our employees make it unique. You could be the next addition to our incredible team! 

We offer an inclusive environment where you can really be yourself and find your niche. You’ll get to work alongside streaming platforms you can be proud of, with content that touches millions of lives. Plus, you can learn about the things we’re doing to make the industry more sustainable, and enjoy lots of perks:  

  • A monthly streaming fund   
  • All the health and financial benefits you’d expect, and some you wouldn’t   
  • Flexibility to own the way you work  
  • Mental health activities and support  
  • All manner of BBQs, socials and events  

97% of our recent hires would recommend us to their friends and family, so what are you waiting for? 

Our values are intertwined and work together to drive the business outcomes we seek, and once combined we believe these will power our company forward.  

  • Optimism & Determination | We share a positive belief that we can navigate and thrive in the landscape ahead  
  • Inclusivity & Collaboration | We embrace new and diverse voices, act with care and work together to capture opportunities and manager through challenges   
  • Agility & Adaptability | We think entrepreneurially, are resilient in change and move quickly to anticipate and create what’s next  

At Paramount, we value and celebrate difference. We want to ensure that we fully represent the make-up of UK society in our workforce as well as bringing diverse perspectives to our business. We want to make sure Diversity and Inclusion are not just buzz words; we truly want to foster an authentic inclusive environment, where all employees feel that they can bring their whole selves to work. We take responsibility of being a Disability Confident Employer seriously and we guarantee to interview all disabled applicants who meet the minimum criteria of the role applied for. If you require any support or assistance during the interview process, please let your recruiter know or email and we will be happy to help.