Manager, Client Servicing, Paramount Pictures

#WeAreParamount on a mission to unleash the power of content… you in?
We’ve got the brands, we’ve got the stars, we’ve got the power to achieve our mission to entertain the planet – now all we’re missing is… YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter – both for our audiences and our employees – and aim to leave a positive mark on culture.

• Client Management & Issue Resolution: Serves as the daily point of contact for assigned licensing clients on delivery operations, material requests, and schedule changes; logs, triages, and drives every open client issue to resolution, escalating to the Director only when blocked; holds standing check-ins with client operations counterparts to confirm priorities, surface concerns early, and prevent issues from reaching escalation
• Delivery Execution: Owns daily execution of the servicing workflow including content availability research, purchase order issuance, material order preparation, dub card review, and delivery confirmation; resolves delivery rejections by diagnosing root cause and reissuing corrected deliveries; monitors the order queue daily and reprioritizes work to meet contractual delivery dates
• Cross-Functional Coordination: Partners daily with Sales, Mastering, Localization, QC, Legal, and Finance to translate deal terms into delivery actions and keep orders on track; flags at-risk deal obligations with a specific recovery plan and provides operational feasibility input to Sales during deal structuring
• Team Management: Assigns and prioritizes work across the team, reviews client-facing output for accuracy, provides performance feedback, and coaches team members on technical workflows, client communication, and escalation judgment; runs the weekly team standup and produces servicing metrics reports
• Process & Systems Discipline: Maintains accurate, up-to-date records in order management and CRM systems for every active order; tracks recurring client issues and rejection root causes, surfaces patterns to the Director, and proposes specific process fixes

• Bachelor's Degree
• 5+ years of relevant work experience in television, film, or media servicing or material operations
• Experience with order management or similar supply chain management systems
• Demonstrated track record of owning and resolving client-facing operational issues end-to-end

• Experience with Salesforce or other similar customer relationship management systems
• Strong Microsoft Office and software application skills
• Solid time management, planning, and organizational skills
• Ability to multitask in a dynamic environment and act with a sense of urgency
• Great oral and written communication skills
• Ability to work autonomously and efficiently
• Extremely detail-oriented

Paramount Skydance Corporation (NASDAQ: PSKY) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, and Pluto TV, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.

ADDITIONAL INFORMATION

Hiring Salary Range: $75,000.00 - 110,000.00. 

The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.  The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable,  as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is bonus eligible.  

• Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here: https://www.paramount.com/careers/benefits
• Generous paid time off.
• An exciting and fulfilling opportunity to be part of one of Paramount’s most dynamic teams.
• Opportunities for both on-site and virtual engagement events.
• Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
• Explore life at Paramount: https://www.paramount.com/careers/life-at-paramount

Paramount is an equal opportunity employer (EOE) including disability/vet.

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to paramountaccommodations@paramount.com. Only messages left for this purpose will be returned.