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Sr. Application Manager


Los Angeles, CA, US, 90038

Los Angeles

Paramount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.


Overview and Responsibilities  


The Paramount Technology department supports our global content company through the delivery of a high-quality viewing experience, system infrastructure support, and creating innovative ways for our employees to collaborate. If you are interested in a strategy that has growth, transformation, and ongoing innovation where you can help “reinvent the broadcasting wheel” Paramount Tech has a role for you…


Primary Responsibilities:
Paramount Tech is hiring a Senior Application Manager for the ServiceNow platform spanning ITSM, ITOM, ITAM, ITBM, Custom Applications Development, Core Platform, HR Service Delivery, Security Management...
This position is responsible for ensuring that the End Users of Paramount Global are well supported on the ServiceNow platform and be a subject matter expert on all business and system processes using the platform with a thorough understanding of ITIL/ITSM processes and have a solid technical background. The candidate will be part of a team that bridges the gap between the Business Partners (IT and Non-IT), requirements and the Applications Development team responsible for building and maintaining ServiceNow.


The candidate will, but not limited to:
•    Work with Business Partners (IT and Non-IT) around the world to define vision, scope and priority on projects large and small aligning with business objectives, needs and strategic directions
•    Gather and document business requirements and processes, planning, reporting and workflow needs and sign off; and review with the team to finalize and document solutions for the requirements gathered
•    Write functional specifications, test scripts, training guides and process documentation
•    Lead and run projects through the full life cycle, from justification through implementation and training
•    Support, identify, analyze and resolve or advance reported problems with analysis impact on platform
•    Manage streams of work and activities for the team, including clear identification of risk and issues affecting scope of work
•    Plan, run and build upgrade plans and roadmaps
•    Provide business / technical direction for the development, design, and systems integration from gathered requirements


Basic Qualifications:
•    Bachelor’s degree in IT related field or equivalent experience
•    Minimum 5 years IT project management experience handling various projects in a large, IT enterprise environment
•    Minimum 3 years of functional and technical experience with ServiceNow ITSM, ITOM, ITBM, ITAM, Application Development, Core Platform, HR Service Delivery, Security Management, system analysis, functional design, and configuration experiences


Additional Qualifications:
•    Strong business analysis/project management skills
•    Strong functional knowledge of ITSM/ITIL V3 foundational concepts and processes
•    Deep technical knowledge of the ServiceNow platform
•    Excellent written and communication skills, critical thinking, problem solving, conflict management, listening, time management
•    Ability to develop flexible and efficient plans, lead project teams with multiple priorities while fostering an environment of team building and coordination
•    Strong organizational skills including an ability to manage multiple projects simultaneously, establish priorities, exercise good judgment, meet deadlines, and ensure issues are resolved in a timely manner
•    Certified ServiceNow System Administrator a plus
•    Experience with implementation of ServiceNow a plus
•    Proficiency in JavaScript, HTML, CSS a plus
•    Experience working with jQuery, Jelly a plus
•    Experience on Integration (REST, Web Services, SOAP, HTTP, MID) a plus

Paramount is an equal opportunity employer (EOE) including disability/vet.

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies, we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.


If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to Only messages left for this purpose will be returned.

Nearest Major Market: Los Angeles