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Digital Operations Specialist


New York, NY, US, 10019

New York

Paramount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.



Position Overview


The Digital Operations specialist is responsible for the support and troubleshooting of all digital operations at MPD (Multiplatform Distribution). This includes support of our on premises storage volumes, digital asset creation workflows, digital asset delivery methods, archiving systems and automation profiles. The Digital Operations Specialist works as the liaison between clients, outside broadcasters and our internal facility, identifying their distribution needs, resolving video, audio and file processing specifications and facilitating the creation of transcode, automated QC and distribution projects to ensure that the broadcaster receives assets that work in their environment, in the most efficient and cost effective method.



Primary Responsibilities:


  • Responsible for onboarding processes for all new and existing broadcasters which includes broadcaster video and audio specification review, encode & transcode project builds, and delivery method setups.
  • Handle the onboarding processes for all Internal and external client requests.
  • Onboarding of new production houses for our cloud-based portal for file deliveries.
  • Support internal and external users and troubleshoot account & connectivity issues within cloud-based portal
  • Support Aspera Faspex, Aspera Console, Signiant and SmartJog accounts, as well as troubleshoot connectivity issues.
  • Troubleshoot Vantage, Amberfin, Premiere, Post Producer and Baton project questions and issues.
  • Cleanup of our NetApp Storage Volumes, including daily assessment of space availability.
  • Daily maintenance of Motion Client, including successful and failed file transcodes, restores and archives.
  • Exclusively research, coordinate and handle encode & transcode workflows, video specifications, audio requirements and delivery methods for 300+ broadcasters for automation.
  • Identify services and associated rates for client ordering.
  • Ensure all production obstacles are overcome and that MPD’s goals and requirements are met.
  • Work with inter-departmental managers to resolve client and broadcaster workflow issues.
  • Work with technical and administrative teams as needed to test and refine internal systems.
  • Recommend and implement workflow and procedural changes as the technology evolves.


Basic Qualifications:


  • 1 years of experience in the media & entertainment industry relating to one or more of the following areas – metadata management, digital video and audio, asset management systems/platforms, multimedia formats, international or syndication.
  • Thorough understanding of production and media supply chain’s workflows, and standard methodologies is a must
  • 2 years of experience with customer service, content management practices and video/audio formats and standards.


Additional Qualifications:


  • 2 years of experience managing media distribution systems and platforms.
  • AWS cloud practitioner certification is required.
  • A thorough understanding of international, streaming and domestic broadcast specifications.
  • Excellent teamwork, written and verbal communication skills.
  • Excellent time management skills, with the ability to prioritize and multi-task under shifting deadlines within a high pressure, fast-paced environment.
  • A self-motivated, teammate who is results and detail oriented.
  • A passion for media and entertainment is a must.






Hiring Salary Range: $55,000.00 - 65,000.00. The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.  The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable,  as otherwise dictated by the appropriate Collective Bargaining Agreement.


Paramount is an equal opportunity employer (EOE) including disability/vet.


At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.


If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to Only messages left for this purpose will be returned.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City