Facilities Help Desk Coordinator

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We’ve got the brands, we’ve got the stars, we’ve got the power to achieve our mission to entertain the planet – now all we’re missing is… YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter – both for our audiences and our employees – and aim to leave a positive mark on culture.

The Facilities Help Desk Coordinator is responsible to manage all aspects of the Real Estate and Facilities Help Desk, receiving and dispatching service calls. 

Responsibilities:

• Responding to service requests generated by the employee population and logging in via Facilities computer maintenance management software (CMMS) system. Service calls are received direct into the CMMS system via OKTA or communicated via Slack, email or a dedicated Help Desk phone number. 
• Monitor tickets dispatched to Facilities personnel and in house vendors in real time and track via the CMMS system. Review tickets submitted by employees ensuring proper categorization and assignments. 
• Coordinate with Facilities Supervisors to ensure unassigned tickets are properly dispatched. 
• Responsible for coordination of landlord services (via the Landlord’s proprietary system) related to freight elevator reservations, after hours HVAC services or impairments, as related to maintenance, construction activity, events, or after-hours activities. 
• Via the CMMS system, generate weekly and monthly reports related to tracking of Facilities related metrics, productivity, identifying assigned workorders and tasks to be provided to Facilities Management. 
• Maintain and update the Certificate of Insurance requirements for all vendors performing work in the building for various departments who contact Facilities for coordination.  This may include sites outside of 1515 Broadway. 
• Provide backup to issue purchase orders for services related to Facilities Maintenance utilizing the CMMS system (inclusive of, but not limited to; general maintenance, cleaning services, plumbing, electrical, etc.)
• Provide input for landlord communications such as the weekly weekend memorandum identifying off hour services and verification of landlord sundry charges. 
• Work with Facilities Supervisors and Management to maintain preventive maintenance service schedules via CMMS system and other tracking methods. 
• Provide a centralized resource to other Paramount sites utilizing the CMMS system communicating Facilities guidelines, procedures, and processes, as applicable. 
• Process in-house shoot forms for production personnel as required. 
• Access and adjust the Facilities Building Management System (BMS) to adjust HVAC systems as directed by Facilities personnel. 
• Collaborate closely with departmental team leaders, maintenance personnel, landlord personnel, studio production and the events team to ensure a smooth delivery of services. 

Knowledge and Skill Requirements:

• Ability to interface with various departments at various levels within the organization to solve issues utilizing available resources. 
• Possess a positive customer service background and administrative skills.  A basic understanding of building operations. Comfortable with a (CMMS) systems.
• Ability to maintain Facilities records in respective repository to be accessed by Facilities personnel and in house vendors at the direction of the Facilities department head. 
• The Facilities Help Desk Coordinator serves as a formal point of contact and conduit for employees and guests to ensure they have a positive experience while working in or visiting the building.  Must possess excellent communication and people skills. 
• Ability to meet deadlines and manage workload utilizing effective time management skills. 
• Ability to communicate clearly in verbal and written form. 
• Initiative-taking and self-motivated with a willingness to learn. 
• Proficient follow up skills. 

Experience Required:

• Minimum of 2+ years’ experience in building operations or facilities management exposure with an understanding of working in a corporate environment. 
• Understanding of basic building operations systems and customer service. 
• Experience with Facilities CMMS a plus. 

Education Required:

• Minimum high school diploma  
• Knowledge of basic computer skills such as Microsoft Office (Word, Excel, Outlook - PowerPoint is a plus) & Slack.  

Paramount Skydance Corporation (NASDAQ: PSKY) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, and Pluto TV, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.

ADDITIONAL INFORMATION

Hiring Salary Range: $50,000.00 - 62,000.00. 

The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.  The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable,  as otherwise dictated by the appropriate Collective Bargaining Agreement.   

• Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here: https://www.paramount.com/careers/benefits
• Generous paid time off.
• An exciting and fulfilling opportunity to be part of one of Paramount’s most dynamic teams.
• Opportunities for both on-site and virtual engagement events.
• Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
• Explore life at Paramount: https://www.paramount.com/careers/life-at-paramount

Paramount is an equal opportunity employer (EOE) including disability/vet.

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to paramountaccommodations@paramount.com. Only messages left for this purpose will be returned.