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Network Streaming Support Operations

34564

Pyrmont, NSW, AU, 2009

Administrative
Pyrmont
Temporary / Per Diem / Freelance (Non-Staff)

Through streaming and digital content, studio production, publishing, live events, merchandise and more, we connect with billions of people. Paramount is home to premiere global media brands that create compelling television programs, motion pictures, short-form content, apps, games, consumer products, social media experiences, and other entertainment content for audiences in more than 180 countries. This includes streaming offerings across both paid, with Paramount+/CBS All Access, Showtime, Noggin, and free with Pluto.TV. VCBS/Paramount media networks include Nickelodeon, Comedy Central, MTV, VH1, Paramount, BET, CMT, TV Land, Nick at Nite, Nick Jr., Logo, Nicktoons, TeenNick, Channel 5 (UK), Telefe and Channel 10 (AU).

This is a 6 month casual contract based in SYDNEY

 

The Support Operations Freelancer will play a critical role in maximizing users experience by testing digital content and features across Paramount’s branded sites and apps (BET, BET+, Comedy Central, CMT, MTV, VH1, Paramount, Smithsonian, TV Land and LOGO TV)

The candidate will be responsible for performing daily QA (Quality Assurance) across our content priorities, troubleshooting CMS and programming-related issues, supporting global Curation teams with content related questions, improving existing operational workflows, identifying troubleshooting efficiencies, and sharing best practices.

The candidate will be based in Sydney, Australia and
will report to the Manager of Support Operations in Los Angeles, California – U.S.A. 

Working hours will be 09:00am – 6:00pm AEDT.

 

 

What you'll do as a Support Coordinator:  

 

  • Work closely with Support Operations and Curation to cover day-to-day QA of live stream, event, episode, movie, and clip content, as well as new product features—testing appearance and functionality.

  • Publish near-live content

  • Work across multiple platforms simultaneously to ensure a consistent user experience.

  • Provide occasional off-hours QA coverage for live events and product launches.

  • Escalate issues to appropriate team members and follow them through to their resolution.

  • Provide ongoing monitoring of Slack channels, adding appropriate team members, troubleshooting, and escalating issues as necessary.

  • Maintain documentation of recurring issues and collaborate with Support Ops to optimize workflows accordingly.

  • Review recordings of Experience Operations calls to learn about new and existing product features, related documentation, and design/functionality.

  • Make necessary updates to the internal documentation hub (PrOps on WordPress).


What are we looking for? What's important?
 

  • Bachelor’s degree (or nearly completed degree) in Digital Media, or in a related field  

  • Fluent in written and spoken English 

  • Experience working in a matrixed organization with team interdependencies 

  • Experience with multicultural work environments and attentiveness of matters relating to cultural diversity 

  • Proven experience with managing the testing efforts around high traffic sites/apps including live online events 

  • Strong skills to yield customer satisfaction  

  • Experience with Agile Development processes 

  • Proven ability to handle multiple projects and meet strict deadlines 
     

Extra Brownie points for:

 

  • At least 2+ years of digital media experience with a focus on content management systems 

  • Strong knowledge of quality assurance practices and ability to learn and adopt emerging concepts 

  • Strong organizational, problem solving and analytical skills 

  • Ability to work independently and as a member of multiple teams 

  • Commitment to excellence and ambitious standards 

 

 

#LI-KD1

Paramount embraces differences and we welcome applications from people of all backgrounds regardless of factors such as race, colour, sex, language, religion, political or other opinion, national or social origin, property or birth. These grounds also include age, nationality, marital status, disability, place of residence and sexual orientation.

 

We recognise Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples, and the Traditional Custodians of the land where we live and work. We pay our respects to Elders, past, present and emerging, and we are proud to live in a country which is home to the world’s oldest living cultures.

 

Paramount believes in creating environments that allow our primary focus to remain on providing entertainment, education and information to our millions of viewers around the world. As part of this commitment to health and safety, Paramount requires COVID-19 vaccines for current U.S. employees, including all newly hired employees, subject to applicable law. Union employees are subject to the agreement reached between the Company and the applicable Union.