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Customer Service Representative


Riverside, NJ, US, 8075


Simon & Schuster has been named to Forbes magazine list of “America’s Best Mid-Size Employers 2022.”

Simon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages, and in all printed, digital and audio formats. Its distinguished roster of authors includes many of the world’s most popular and widely recognized writers, and winners of the most prestigious literary honors and awards. It is home to numerous well-known imprints and divisions such as Simon & Schuster, Scribner, Atria Books, Gallery Books, Pocket Books, Adams Media, Simon & Schuster Children’s Publishing and Simon & Schuster Audio and international companies in Australia, Canada, India and the United Kingdom, and proudly brings the works of its authors to readers in more than 200 countries and territories. 
For more information visit our website at


Simon & Schuster is currently seeking a Contact Center Customer Service Representative to join our Team. This position will support our internal, external customers and clients with accurate, timely and efficient customer service and order processing.




  • Answer and respond to customer calls and emails throughout the day providing customer support for the company. 
  • Manage customer information needs (availability, shipping status, etc.)
  • Respond to customer with pertinent product and/or company marketing information. 
  • Use available resources to track and trace orders and provide proof of delivery documentation.
  • Promptly & accurately enter orders received via telephone as well as replacement orders.
  • Provide proactive education of our customers on our policies, procedures, and products to enhance the customer experience.
  • Communicate with other departments internally and with outside sources to get answers and give quality service to our customers and clients.
  • Make Outbound calls to contact customer to clarify orders prior to processing by Order Entry.
  • Update completed orders following company procedures and policies by use of Order Management
  • Suggest appropriate tools for customer self-help, such as online portal, automated invoice and credit emails, etc.
  • Provide support to customers using our online system, responding to product/order questions and redirecting technical questions as appropriate.
  • Handle customer complaints/queries, provide appropriate solutions within acceptable timeframe; follow-up to ensure resolution.
  • Representative will assist with special projects as needed.


  • College 2 or 4 year degree preferred or commensurate business experience
  • 1 – 2 years Call Center and Customer Service experience, particularly in a corporate environment
  • Excellent PC skills.  Microsoft Office package (Outlook, Excel, Word, etc.) (SAP experience a plus)
  • Must be able to construct and maintain simple spreadsheets in MS Excel
  • Professional telephone and email etiquette
  • Excellent communication skills: verbal and written
  • Strong interpersonal skills
  • Well organized, with good time management and follow-up skills
  • Ability to multi-task and prioritize accordingly.



SCHEDULED WORK HOURS: Monday-Friday 9:30am-6:00pm

LOCATION: Riverside, NJ



Paramount is an equal opportunity employer (EOE) including disability/vet.


At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.


If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to Only messages left for this purpose will be returned.